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Frequently Asked Questions ~
* Are you currently taking custom
orders? Yes, my books are open.
* What forms of payment do you accept? When should
I pay you? I accept checks, money orders, and Paypal
(including credit cards via Paypal). I prefer payment upfront,
but installments can be arranged if necessary. Please email
me for specifics.
* Will you trade for your work? Yes, I am happy
to trade for models, tack, books, etc, on my want
list. Please email me with information on what you are
interested in trading.
* Do I need to prep my horse before I send it
to you? No, it is not required. I will be able to
paint your horse more quickly, however, if it is prepped.
Even though I dislike doing prep work, I am a very thorough
and meticulous prepper, and I do not cut corners.
* Do you charge extra for prepping? Yes,
but only on certain models. I charge an additional $50 for
prepping resins with bad seams or lots of pinholes. I charge
an additional $30 to prep ALL plastic models (except SMs/Chips).
This covers carving out hooves, ears, and nostrils which
is hard on my hands. If the models are sent to me with the
carving already done, I will happily waive the prepping
fee.
* How long will it take you to paint my horse?
It depends on the model---size, amount of prepping
required, difficulty of paintjob, etc. I work a full-time
job and though I do often paint in the evenings after work,
most of my painting is done on the weekends when I have
large blocks of time to devote to my commissions. So that
said, please expect a wait of six months to a year, possibly
longer. I am very detail-oriented and a perfectionist, so
prepping, painting, and detailing a model takes me many,
many hours.
* What media do you use? I paint primarily
with an Iwata HP-C airbrush using Jo Sonya acrylic guache.
Once I have airbrushed the base color, I detail the model
with a combination of pastels, pigments, pencils, and hand-painted
acrylics. All models are sealed with Krylon matte fixative.
* Can you paint my horse in time for a show? No,
I'm sorry, but I can no longer promise horses in time for
shows. It's just too stressful.
* Will you donate a custom to my show? Probably.
The show holder must provide me with a body (preferably
prepped), and I must have the model in hand at least 3 months
before the day of the show. I can accept only 4 to 5 donation
requests per year, so please contact me well in advance
of your show. I am fully booked
for 2008 donations.
* I would like a portrait of my favorite racehorse,
but I'm not part of the model horse hobby. Can you suggest
an appropriate body? Yes, please visit this
page to see Thoroughbred models available in plastic
or resin.
* Did you get my horse? Are you done yet?
Please visit my progress page
to see where your order stands. I try to keep it updated
regularly as it's easier to maintain than piles of email.
I usually only check my email at work (as I do most of my
painting in the evenings), so I often get distracted and
forget to reply. Please feel free to email me again and
jog my memory if you don't get a reply within a week. I
also strongly suggest you join my Yahoo
announcement list for updates.
* If I am not satisfied with my model, will you
make changes? Within reason, yes. Before I ship a
model out, I will email finished pix to the owner to approve.
If changes need to be made, I will do so. I am also willing
to make minor changes to a piece at no further cost if the
customer deems it necessary upon seeing the piece in person.
I do ask that the customer pay return shipping. Changes
that require some repainting may incur further cost. Showing
or altering the piece nullifies this offer.
* I own one of your customs, but it needs some
touch ups. Will you fix it? Yes, I am always happy
to do small touch ups on my work at no cost. I only ask
that the owner of the model pay for return shipping. If
a model has extensive damage and needs to be partially repainted,
please send me a detailed description or photos of the damage
so I can give an estimate for repair.
* Are there any models you won't paint? Yes,
I will not accept orders to paint Wixom, Goffert, or Big
Lick TWHs. I have painted too many Wixies and Gofferts and
need a breather from them. And I do not condone the Big
Lick style and do not wish to promote it, even in models.
* How will I know when you have models for sale?
Please feel free to join my Yahoo Group for the latest
news from me. It's announcement only. http://groups.yahoo.com/group/whitehorsepro
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